Frequently Asked Questions (FAQ)
Frequently Asked Questions
Have questions? We've got answers! Browse our most commonly asked questions below. If you can't find what you're looking for, feel free to contact us at misfits-98-mouser@icloud.com.
📦 Orders & Payments
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as other payment options displayed at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or cancelled within 24 hours of placement. Please contact us immediately at misfits-98-mouser@icloud.com if you need to make changes.
Q: Will I receive an order confirmation?
A: Yes! A confirmation email will be sent to your registered email address as soon as your order is successfully placed.
🙩 Shipping & Delivery
Q: Where do you ship?
A: We currently ship to all 50 US states. We do not offer international shipping at this time.
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Standard shipping takes 5–8 business days, and expedited shipping takes 2–3 business days after processing.
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number via email. Use it to track your package on the carrier's website. Allow up to 24 hours for tracking to activate.
Q: Do you ship to P.O. Boxes?
A: No, we currently do not deliver to P.O. Boxes or APO/FPO addresses.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for most items in original, unused condition. Please visit our Return & Exchange Policy page for full details.
Q: How do I start a return or exchange?
A: Email us at misfits-98-mouser@icloud.com with your order number and reason for return. Our team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
🛍️ Products
Q: Are your products covered by a warranty?
A: Warranty coverage varies by product and manufacturer. Please check the individual product listing for warranty information, or contact us for assistance.
Q: What if I received a wrong or defective item?
A: We sincerely apologize! Please contact us within 7 days of receiving your order at misfits-98-mouser@icloud.com with your order number and photos of the item. We will make it right promptly.
Q: Are product images accurate?
A: We do our best to display products as accurately as possible. However, colors may vary slightly due to monitor settings and lighting conditions.
💬 Customer Support
Q: How do I contact customer support?
A: You can reach us by email at misfits-98-mouser@icloud.com. We respond within 1–2 business days, Monday through Friday.
Q: Do you have a physical store?
A: We are an online-only department store. All shopping is done through our website, and we ship directly to your door.