Return & Exchange Policy

Last updated: August 3, 2026

At My Store, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our Return & Exchange Policy carefully before initiating a request.

1. Return Eligibility

We accept returns within 30 days of the delivery date, provided the following conditions are met:

The item is in its original, unused condition with all tags and packaging intact.
The item is not listed under non-returnable categories (see Section 4).
Proof of purchase (order number or receipt) is provided.

2. Exchange Eligibility

We are happy to exchange items within 30 days of delivery for a different size, color, or product of equal value, subject to availability. If the desired item is out of stock, we will issue a store credit or refund instead.

3. How to Initiate a Return or Exchange

Email us at misfits-98-mouser@icloud.com with your order number, the item(s) you wish to return or exchange, and the reason for your request.
Our team will respond within 1–2 business days with return instructions and a return shipping address.
Securely pack the item(s) and ship them back using a trackable shipping method. We recommend keeping your tracking number until the return is confirmed.
Once we receive and inspect the returned item(s), we will process your refund or exchange within 5–7 business days.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

Items marked as Final Sale or Non-Returnable on the product page.
Perishable goods, consumables, or items with hygiene seals that have been opened (e.g., personal care products, underwear, swimwear).
Digital products or downloadable content.
Gift cards.
Items that have been used, damaged, or altered after delivery.

5. Damaged, Defective, or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at misfits-98-mouser@icloud.com with:

Your order number
A description of the issue
Clear photos of the item and packaging

We will arrange a free return and send a replacement or issue a full refund at no additional cost to you.

6. Refunds

Approved refunds will be issued to your original payment method within 5–7 business days of receiving the returned item.
Original shipping fees are non-refundable unless the return is due to our error (wrong or defective item).
Return shipping costs are the customer's responsibility unless the return is due to our error.

7. Store Credit

If you prefer, we can issue a store credit instead of a refund. Store credits do not expire and can be used on any future purchase at My Store.

8. Late Returns

Returns requested after the 30-day window will be reviewed on a case-by-case basis and may not be accepted. Please contact us as soon as possible if you have a concern outside the standard return period.

9. Contact Us

For any questions about your return or exchange, please reach out to our customer support team:

Email: misfits-98-mouser@icloud.com
Response Time: Within 1–2 business days (Monday–Friday)